Return & Refund Policy – i3.co.nz
At i3.co.nz, we are committed to ensuring your satisfaction. If you need to return a product, please read the following return policy carefully.
⚠️ Faulty or Damaged Products
- Timeframe: Notify us within 7 days of delivery for damaged goods.
- Manufacturer Warranty: All products are covered by the manufacturer’s warranty.
- If a fault occurs:
- We will troubleshoot the issue first.
- The product may be repaired, replaced, or refunded at our discretion in line with the Consumer Guarantees Act.
🔄 Incorrect or DOA (Dead on Arrival) Products
- Contact us within 7 days of receiving the product.
- We will arrange for a replacement or full refund once the item has been inspected and confirmed as DOA or incorrect.
📦 How to Return a Product
- Email us at sales@i3.co.nz with your order number and reason for return.
- We will issue a Return Merchandise Authorization (RMA).
- Ship the product to the address provided (freight at your cost unless faulty or incorrect).
- Allow up to 7 working days for processing after we receive the item.
❗ Important Notes
- Returns without an approved RMA may be rejected.
- We are not responsible for return shipping damage – please package items securely.
- Refunds are made to the original payment method.
- Products used in commercial environments must be assessed case-by-case.